Frequently Asked Questions

Find answers to all your questions about finding partners for tennis, pickleball, squash, badminton, table tennis, and other racquet sports.

About the Platform

Getting Started

Account & Profile

Finding Partners

App Functionality

Safety & Trust

Technical Support

Events & Tournaments

Premium Features

Frequently Asked Questions

About the Platform

What is Racqix?

What racquet sports does Racqix support?

How do you pronounce Racqix?

How do I contact Racqix?

Can I use Racqix on both mobile and desktop?

Is Racqix available worldwide?

Is Racqix free to use?

Getting Started

Account & Profile

How do I create and verify my profile?

How do I select my sports interests?

How do I delete my account?

What profile customization options are available?

Finding Partners

What criteria are used for finding sporting partners?

How are player skill levels evaluated?

How do I set my matching preferences?

Can I search for partners outside my immediate location?

What if I can't find someone to play with in my area?

How are skill levels assessed?

How does the skill rating system work?

App Functionality

How does league play work?

How do I join a league?

How does the gamification work?

Can I find local courts or playing locations?

How does league play work?

Safety & Trust

What is Racqix's approach to privacy and data protection?

How does Racqix share and protect my data?

What control do I have over my data?

How does Racqix comply with privacy regulations?

What happens to my data when I delete my account?

How does Racqix handle data breaches?

What are the safety guidelines for meeting partners?

Are user profiles verified?

What should I do if I have a bad experience with another user?

What are the safety guidelines for meeting partners?

How do I report inappropriate behavior?

How does Racqix protect user data?

What is Racqix's Privacy Policy?

How can I exercise my privacy rights?

How does Racqix protect my sports performance data?

Technical Support

What should I do if the app isn't working?

Can I reset my password?

What devices is Racqix compatible with?

What are the subscription options?

How do I fix location services issues?

How do I manage notification settings?

How do I resolve login problems?

How do I fix location services issues?

How do I manage notification settings?

What should I do if the app crashes or performs poorly?

Events & Tournaments

Are there organized tournaments on Racqix?

Premium Features

What are the different membership tiers?

What's included in the free version?

What extra features do paid memberships offer?